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Your questions answered

We totally get that you might have a few queries buzzing around. So, we've put together a collection of frequently asked questions we typically come across. If you still can't find what you're looking for here, feel free to give us a shout at hello@rentorilla.com.au.


At Rentorilla, we've got a jungle full of goodies you can rent! Swing by for everyday essentials like washing machines, fridges, and freezers. Or, for tech-junkies, check out our stash of the latest gaming consoles, TVs, tablets, laptops, and smartphones. Can't spot your desired item in our jungle? No worries! Email our friendly jungle rangers at hello@rentorilla.com.au, and we'll go banana hunting for you!

You bet! At Rentorilla, we're all about the new, shiny stuff. Every now and then, though, we might sneak in a 'pre-loved' gem or two at a cool, discounted price. Don't worry - we'll always slap a 'pre-loved' label on these items, so you know exactly what you're getting. No monkey business here!

Dang, ain’t that just the way? But don't fret, Rentorilla is on the case. Give us a buzz at 1300 155 111, and we’ll get your appliance in for service quicker than a kangaroo on a trampoline. Keep in mind, our help-fu is strong for standard manufacturer warranty issues. But if your gear had a little “whoopsie” or decided to go bungee jumping without a cord, we can’t cover that.


Well, pretty much anyone! If you're over 18, living it up in Australia as a citizen, a permanent resident, or even rocking a visa with 36 months to spare, you're good to go.

Applying with Rentorilla is a walk in the park! First, find your dream item and smack that 'add to rental cart' button. All set to check out? Sweet! It's time to whip up a speedy online form where you let us in on a bit about yourself. You'll need your internet bank login details and if you receive Centrelink, those login credentials too. Once you've done all that, use CreditSense to upload your bank and Centrelink statements. Easy as pie, right.

After we review your application, we'll give you a buzz to double-check your details. Just like that, you could have an approval waiting in your inbox within 1-2 business days!

Yes. We pass all Rentorilla applications through a basic credit check. Do you have black mark on your credit history? No worries. We review every application carefully and fairly, and take account of your current circumstances. Our goal? To give you a fair go.

Your info is safe and sound with us. We’re using a 256-bit bank-level encryption to guard your data, which is like having a superhero on duty 24/7.

Now, let's get this straight. Neither Rentorilla nor CreditSense can sneak a peek into your bank account or view your banking username or password. We've got no access to your bank account. All we get is a read-only overview of your income and expenses, to comply with our legal obligations.

In order to use the CreditSense system, you'll need internet banking set up. If you haven't got that in place yet, no worries! Your bank can walk you through the process - it's as easy as pie!

Absolutely. At Rentorilla, we put every application through a bit of a credit health check. Got a bit of a blemish on your credit report? No biggie. We examine each application carefully and fairly, looking at the bigger picture and taking into account your present situation.

By law, we're prohibited from striking a deal with you if it's deemed as 'unsuitable' for you. Basically, this means the lease agreement needs to be right for your needs and you must be financially capable to manage it. The details you share with us during the application process will help us figure out if we can lawfully proceed with a rental agreement with you.

There might be other reasons why we might not be able to give the green light to a rental application. Although we do carry out a credit check, we don't strictly rule out customers with poor credit history. Every application is evaluated on its own merits. We promise to keep you in the loop about how we've appraised your application.

Yes, if you rent for the entire duration, it could be pricier than outright buying. But at Rentorilla, we help you distribute the cost over time.

Your personal situation plays a crucial role in this decision. For instance, if you have the entire amount at hand, purchasing might work out best for you.

The rental agreement

Upon approval, we'll ping you an email containing your digital rental contract that you can sign off in a jiffy. As soon as we get the signed agreement from your end, we start gearing up for delivery.

For the smaller stuff like smartphones, iPads, Tablets, MacBooks, and Smartwatches, we've got Australia Post Express to wing them to you.

Bigger stuff like TVs, fridges, washing machines, and furniture? No worries. Our reliable partners stationed across Australia will take care of it.

As for keeping tabs on your delivery, if it's a smaller item, we'll text you a tracking number once it's dispatched. For the larger items, our supplier partners will give you a ring to set up a delivery schedule that works best for you.

So, with Rentorilla, all you need to do is sit back, relax, and wait for your leased goodies to show up at your doorstep. Enjoy!

Hey there, all the prices you see on our site are for shiny new stuff with a rental term of 36 months, and for some selected goodies, we stretch it to 48 months. How do you know which is which? Just check under the price tag on each product page, easy peasy!

You're in control! Approximately three months before the end of your product's lease term, we will send an email outlining your choices. You'll have the flexibility to either return the leased items or continue renting them. Plus, we'll also let you know if we're open to selling you the goods, and if yes, provide the potential purchase price.

No need to sweat about it! We got you covered with some super easy ways to make payments like Direct Debit and Centrepay. Once we give your application the green light, we'll chat about which payment method suits you best.

Nope, not at all! Here at Rentorilla, we stand out from the crowd - we won't ask you to shell out any cash in advance for any of our items. Your first payment? Don't worry about it until 14 days after your rental agreement kicks off!

At Rentorilla, our mission is to put a smile on your face! If for any reason you feel we've dropped the ball or didn't fulfill our obligations under the lease agreement, please reach out and let us know what's troubling you. If our response doesn't quite hit the spot, you're welcome to touch base with the external dispute resolution entity we're affiliated with - the Australian Financial Complaints Authority. For more info and contact details, you can check out our Credit Guide right here.


Absolutely, but don't worry, the delivery fee is already factored into the overall rental price you see on our site. However, keep in mind that if you're ordering whitegoods, browngoods, or furniture and live outside our supply partner's delivery area, there could be extra charges. Rest assured, we'll let you know about any such additional fees before your order is finalized.

Heck yeah, we do! We'll send small stuff like smartphones, tablets, laptops, gaming systems, and even smartwatches anywhere in Australia. As for the big boys - TVs, washing machines, fridges, and furniture, we mostly cover all of Australia, but some really remote places might be a bit tricky. Don't sweat it, though! If you're far from the madding crowd and need a washing machine, fridge, or a comfy piece of furniture, just give us a shout at hello@rentorilla.com.au and we'll see how we can swing it for you!

For more compact items like smartphones, tablets, gaming consoles, laptops, and smartwatches, we use the speedy services of Australia Post Express Post. After your item has been dispatched, we'll buzz you with an SMS so you can keep tabs on its journey. For heftier items like TVs, washing machines, fridges, or furniture, our supply allies will touch base with you once you've signed off on your agreement to arrange the delivery.Feedback and Complaints

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